Customer Support Center

Our team of Mahar Machinery and Chemical experts is ready to assist you with any questions or issues you may have.

Phone Support

Speak directly with our Mahar Machinery and Chemical specialists during business hours.

+923027366723

Email Support

Send us your questions and we'll respond within one business day.

maharmachineryandchemical@gmail.com

Live Chat

Get instant answers from our virtual assistant or connect with a live agent.

Available 24/7

Contact Our Support Team

Frequently Asked Questions

What is your response time for support requests?

We prioritize all support requests based on urgency. For critical issues affecting operations, we typically respond within 2 hours. Standard inquiries receive a response within one business day. Our 24/7 emergency support line is available for urgent MRO needs that cannot wait.

Do you provide on-site support for MRO issues?

Yes, we offer on-site technical support for many of our MRO services. Our field technicians are available for equipment assessments, emergency repairs, and preventive maintenance programs. Service availability depends on your location and the specific MRO service needed.

How do I track my support ticket status?

All support requests receive a tracking number. You can monitor your ticket status through our customer portal or by contacting our support team. We also send email updates at each stage of resolution.

What information should I have ready when contacting support?

To help us serve you faster, please have ready: your company information, equipment details (make/model if applicable), purchase order or contract number (if relevant), a clear description of the issue, and any error messages or symptoms you're experiencing.

Do you offer support for products not purchased directly from Mahar Machinery and Chemical?

While our primary support covers Mahar-supplied MRO products and services, our technicians can often provide general guidance for other equipment. For non-Mahar products, we may recommend contacting the original manufacturer or offer our professional repair services.